General Terms and Conditions
White Water Active is committed to the provision of the highest possible level of customer service.
We recommend that you read the following terms and conditions which form the basis of our contract between us, White Water Active (WWA) and you, the purchaser.
We are always available on 01978 860763, during office hours, if you have any queries.
Activity and Accomodation Bookings:
All activities and accomodation must be paid for in full at the time of booking. This payment is Non-refundable in the event you wish to cancel the booking. Please ensure that you have adequate insurance to cover the cost of your booking in full. Insurance for UK based holidays and activities may be purchased at a number of on-line sites.
Voucher Validity:
White Water Active's Gift Vouchers are valid for a period of twelve months from date of purchase/validation (whichever is the later).
If you cannot redeem the voucher within this period then, at our sole discretion, the voucher may be extended for an agreed period. In this event an administration fee of £10.00 will apply.
No gift vouchers will be issued until payment has been received in full.
Activity Timings:
All timings contained within this web site or in our printed marketing material are given as a guide only. These timings may vary and you should contact us on 01978 860763 in office hours to confirm them in advance if necessary for your own planning purposes.
Age, Size and Health Restrictions:
For the purposes of your safety it is your responsibility to inform us before undertaking any event of any relevant medical concern that may make it inadvisable for you to undertake any activities with us.
Please see specific details on each activity page for details of any height or size restriction relating to that activity.
Prices:
We reserve the right to alter our prices at any time and without prior notice.
Weather:
By their nature some of our activities are subject to weather conditions. The weather is unfortunately outside of our control. On the rare occasions where conditions make it impossible for us to provide the activities within our strict safety guidelines we may need to cancel them. If we have to cancel for reasons outside of our control, we will tell you as soon as possible and will offer you either an alternative activity or reschedule your activity. White Water Active is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.
We reserve the right to reschedule of relocate any activity if we feel it would be in the interests of our clients safety.
Jurisdiction:
These terms and conditions do not affect your statutory rights as a consumer and are governed in accordance with English law. The purchaser and White Water Active agree that any proceedings are under the jurisdiction of the English courts. All of the clauses and sub clauses of our terms and conditions are independent of one another. If one clause is invalid or unenforceable then this will not affect any other clause or sub clause.
